General Rules
Ground Rules
1. We will not be responsible for any lost, stolen or damaged property.
2. We will not be responsible for any injury or death resulting from the event.
3. No outside food and drinks are allowed within the Exhibition. Plain water in water tumblers is allowed.
4. No smoking is allowed at all times.
5. Running and shoving is prohibited at all times.
6. By entering the event area, attendees hereby give consent to having your likeness taken in video or photo and/or published by attending media.
7. There is no guarantee that guests will receive fan gifts. Please respect our staff's instructions.
8. Organisers reserve all rights to remove persons violating any rules from the event without any form of refund.
Event Staff Policy
Our event staff can be identified by their lanyards and reserve the right to instruct and advise attendees in the event area on the guidelines. If instructed by the event staff, please comply with their requests. The event staff also reserves the right to ask or remove any persons from the event without refund should they be in violation of these guidelines.
Please note that while DOKI! DOKI! Events is organizing the event, Suntec Convention & Exhibition Centre, the venue owners, has their own security as well. They can be identified by their uniform. They reserve the right to instruct attendees as well.
Artist Protection Policy
Artwork created by or with the use of artificial intelligence software are banned from the event. If you see an artist selling merchandise that you suspect to be using AI art, please take a photo of the item(s) itself that you suspect is AI work, note down the booth number, and show it to our staff at the reception counter so that we can look into the issue.
Photography & Videography Policy
You are generally allowed to take photos or record videos in all common areas of the event. However, please take note of the following:
1. NO Flash Photography within the event venue.
2. Ask for permission before taking photos or videos of any individuals. DO NOT harass artists, cosplayers or other con-goers for permission.
3. For Special Guests: Please DO NOT take any photos of or with them unless you have paid for a meet and greet ticket or have explicit permission to do so.
4. If you wish to film at DOKI! DOKI! Anime Market for commercial purposes, please contact us for more information.
Harassment Policy
Any form of harassment by any attendee will not be tolerated. This includes verbal, sexual, physical and psychological abuse. Any attendee who thinks that they or anyone is the victim of such harassment should approach the event staff or notify the authorities.
Cosplay General Guidelines
1. There are no restrictions on the genre of costumes that can be present in the event area.
2. If the attendee’s costume is military, para-military, or law-enforcement themed, we ask that they remain mindful at all times on how the public may perceive your costume when you are wearing them. Please make an indication or feature on the costume that would indicate that it is a costume and not a real uniform. This also applies to any costumes that are from, but not limited to, anime, games and manga.
3. If the attendee’s costume consists of a feature that conceals facial features, they may be asked to remove the feature at any time. This includes, but not limited to, masks, helmets and bandanas.
4. If the attendee’s costume is out-sized or has features that protrude out, we ask the attendees to be aware while walking around and to avoid hitting other attendees.
5. The event staff reserves the right to ask any attendee to leave the event area or request the attendee to change out of costumes that are deemed inappropriate (but not limited to), e.g. indecent exposure (public exposure of genitalia, buttocks or breasts), outrage of modesty, make cause for public alarm (for example, terrorist wearing a suicide vest), etc.
6. Attendees should not engage in poses that are sexually suggestive or make cause for public alarm.
Prop / Replica Weapons Policy
1. No real weapons are allowed.
2. If attendees are bringing any replica weapons to the event, we ask that they remain mindful and transport them to and from the event in a covered bag, e.g. rifle bag for replica firearms or cloth sheath for swords. Only take them out once you are in the event area.
3. Anything that is able to discharge a projectile should be made safe. This include functional bows and crossbows with tensioned strings. Nerf guns should be unloaded and/or batteries removed.
4. Replica edged weapons (e.g. swords, daggers, thrown weapons) made of metal, of any length, are not allowed at the event, even if the cutting edges are blunt.
5. All replica firearms are required to have their muzzle tips coloured in orange.
Spot checks of replica weapons will be made and cleared weapons will be marked with a coloured cable tie specific for each day.
6. When walking around with replica weapons, please do not carry them in an aggressive manner, e.g. shouldering rifles, fingers inside trigger guards, swords raised, etc. If possible, carry firearms with your fingers away from the trigger and pointed downwards, and weapons sheathed.
7. If attendees wish to present their weapon aggressively, we ask that they only do so when posing for a photo.
8. When attendees are leaving the event area, they are reminded to keep the replica weapons for transport. Do not carry weapons outside of the event area openly to avoid alarming the public.
Other Guidelines
While attendees are welcome to hang out around the event area, they are reminded to not obstruct walkways and doors. The event staff reserves the right to ask any attendee to move from the affected area.
Attendees are reminded to dispose of their trash in the proper receptacles.
Everyone, not just the event staff, has a role to play in helping keep the event safe and conducive for everyone to enjoy. If you spot anything that you think is out of place, please let our event staff know, or if the situation warrants it, please contact the authorities.
Failure to adhere to these guidelines will result in removal from the event area without refund, or if the situation warrants, offenders may be handed over to the relevant authorities.
Thank you for your kind understanding and cooperation.
[For Ticketed Events]
Ticketing Policy
To attend any additional programmes, meet & greets, etc produced by/hosted during our events, all ticket holders MUST have both a valid entry ticket as well as their respective ticket for the programme / meet & greet for admission.
This means that in order to attend a meet & greet at the show, you need an entry ticket first, not just the meet & greet ticket only.
Age Restriction Policy
Children aged 6 and below (going by birth date, not by year) do not require a ticket to enter. Those aged 7 and above require a ticket for entry.
Children aged 12 years old and below must be accompanied by a parent or guardian over the age of 18 for the duration of their time at the event.
We recommend attendees aged 13-17 have a parent or guardian close by for the duration of the event.
Entry Ticket
Entry ticket wristbands can be picked up at any one of our Ticketing Counters onsite. For more details, please visit our Ticketing Website.
The Buyer can pick up all tickets in their order or each individual ticket holder can pick up their own ticket. You are required to present the order confirmation or mobile device showing the email confirmation in order to claim your wristband at any one of our ticketing counters.
Cancellation Policy
By registering for a ticket, you agree not to sell, trade, transfer, or share your promotional code, email confirmation, or ticket. If DOKI! DOKI! Events determines in its sole discretion that you have violated any of its policies, we will cancel your ticket(s) and keep any money paid by you. Confirmations and/or tickets that have been sold or provided by anyone other than us will not be honoured unless the tickets are given as part of a sponsorship or collaboration program that has been signed with us beforehand.
Refund & Exchange Policy
All sales are final. No refunds or exchanges. No refunds will be given for missed programmes, shows, or meet & greets. Please see Door Open and Close Policy.
Lost/Stolen Tickets
The ticket purchaser is solely responsible for the tickets purchased. Lost or stolen tickets will not be replaced or refunded.
Wristband Policy
All wristbands are to be worn on the wrist tightly before entry into the exhibition area. Entry will be refused if wristbands are not worn before entry. Entry will also be refused if wristbands are worn loosely and can be slipped off easily. We advise that when you are issued a wristband, please refrain from tampering, in any fashion, with your wristband or you may be denied entry.
Re-Entry Policy
Re-entry is free. You may leave the Event hall and enter again at any time. Please note that the wrist bands cannot be reused if you remove them and no replacements will be given.
Order of Entry
When the hall opens for entry, there is no specific order of entry in which we will allow attendees to enter. It will be according to the physical queue that arrives on the day itself starting from our ticketing counters. Our staff reserves the right to decide where the queue begins.
Door Open & Close Policy
Once doors close, no late arrivals will be admitted. No refunds or exchanges will be given for a missed show / programme / meet & greet / event.
If you have more questions, please email us for clarification at dokidokianimemarket@gmail.com.