✧ Ground Rules

1. We are not liable for any property that is lost, stolen, or damaged.
2. We are not liable for any injuries or fatalities that occur during the event.
3. Attendees assume all risks related to injuries, illness, and property loss.
4. Follow all safety, security, anti-harassment, and weapons policies.
5. Outside food and drinks are not permitted in the Exhibition, but plain bottled water is allowed.
6. Smoking is strictly prohibited at all times.
7. Running and pushing are not allowed.
8. By entering the event area, attendees consent to being photographed or filmed by the organisers, its authorised agents, collaborators, and/or sponsors for promotional purposes, which may be shared by the media.
9. There is no guarantee that guests will receive fan gifts; please follow the instructions of our staff.
10. Organizers reserve the right to remove individuals who violate any rules without refund.
11. Event schedules and activities may change without notice.

 

✧ Additional Rules

1. Keep your personal belongings with you at all times—don’t leave items unattended.
2. Report any suspicious activity to security or staff. Everyone is responsible for maintaining a safe environment; if you spot anything that you think is out of place, please let our event staff know, or if the situation warrants it, please contact the authorities.
3. Always carry a valid photo ID for verification if asked by security or staff.
4. Follow event policies and instructions provided by security and staff.
5. Don’t attend if you’re unwell.
6. Respect others' personal space.
7. No canvassing, leafleting, or disruptive behavior allowed. The organizer can remove disruptive individuals.
8. While attendees can socialize in the event area, do not block pathways or exits. The event staff reserves the right to ask you to move if necessary.
9. At the end of the event, dispose of your wristband responsibly, and make sure to dispose of any other trash properly in the correct dustbins.

Failure to follow these guidelines may result in removal from the event without a refund, or if the situation warrants, offenders may be handed over to the relevant authorities.

 

✧ For questions or feedback, contact us directly via our website’s contact form. Thank you for your kind understanding and cooperation!

 

✧ Safety and Security at Our Events

Your safety is our priority. We work with local authorities and security experts to ensure a safe environment. Our key security measures include and are not limited to the following:

• Security staff may assist you at the entrance or inside the event.
• You must wear your wristband at all times.
• Measures include:
• Wristband/ticket checks
• Bag checks
• CCTV monitoring if applicable to venue
• Security guards
• Crowd management

For security-related questions, please contact us directly via our website’s contact form.

 

✧ COVID-19 Policy

Attendees understand the risk of illness and agree not to hold the event or venues liable. 

 

✧ Event Staff Policy

Event staff, identifiable by their lanyards, have the authority to guide attendees regarding the rules. Please comply with their instructions. They can also remove individuals from the event without a refund if they break the rules.

Note that while we are organizing the events, the venue owner may also have its own security, who may also direct attendees.

  

✧ Artist Protection Policy

Art created using artificial intelligence or traced artwork is prohibited at the event. If you suspect an artist is selling AI-generated merchandise or traced artwork, please take a photo of the item, note the booth number, and report it to our staff on-site or email it to us.

 

✧ Photography & Videography Policy

Attendees may generally take photos and videos in public areas, but please adhere to the following:

1. No flash photography is allowed within the event venue.
2. Ask for permission before taking photos or videos of any individuals. Do not harass artists, cosplayers or other con-goers for permission.
3. Please do not take any photos of or with our guests unless you have paid for a meet and greet ticket or have explicit permission to do so.
4. If you wish to take photos or videos for commercial purposes, please contact us via our website’s contact form to request for permission.

 

✧ Harassment Policy

We promote a harassment-free environment for all attendees. Harassment of any kind—including verbal, sexual, physical, and psychological—will not be tolerated. If you or someone else experiences harassment, please report it to event staff or the authorities.

 

✧ Bag Check Policy

Bag checks may be conducted at entrances. Clearing your bags beforehand can help speed up the process.

 

✧ No Alcohol Policy

Strictly no alcohol consumption is allowed.

 

✧ No Smoking/Vaping Policy

Smoking, vaping, and e-cigarettes are prohibited.

 

✧ Lost & Found Policy

We are not responsible for lost or stolen property. Unclaimed items will be turned over to the Convention Center.

 

✧ Service Animals Policy

Recognized service animals or guide dogs are welcome provided they are leashed or under similar control as appropriate. The owner must take full responsibility for their animal. Non-service animals are not permitted.

 

✧ Press Policy

Press lanyards are for editorial media only. To apply for a press lanyard, please contact us via our website’s contact form for more information.

 

✧ Reservation of Rights Policy

The organizer can remove anyone who violates policies or poses a risk.

 

✧ Rule Precedence Policy

The convention center venue rules take precedence over our event rules. In the case of conflicting information, please listen to the convention center management staff first.

 

Cosplay, Weapons & Props Rules

We reserve the right to refuse entry or confiscate items without refund if rules are violated. Confiscated items can be retrieved at the end of the event if legally permitted. For any unclear items, email us with details and photos for advice. We are not responsible for damage to props and costumes brought to the event.

 

✧ Cosplay Guidelines

1. There are no restrictions on cosplay genres.
2. If your costume resembles military, para-military, or law enforcement attire, please be aware of public perception. We strongly advise you to include indicators on the cosplay to show that it is a costume, so that it does not accidentally cause public alarm. This applies to other cosplays that bear the risk of causing public alarm.
3. If your costume obscures your face, security may ask you to remove the obscuring item.
4. Costumes that are oversized or have protruding features should be worn with caution to avoid accidents.
5. The event staff reserves the right to ask any attendee to leave the event area or request the attendee to change out of costumes that are deemed inappropriate but not limited to, e.g. indecent exposure (public exposure of genitalia), make cause for public alarm (terrorist wearing a suicide vest), etc.
6. Please do not engage in sexually suggestive poses or actions that make cause for public alarm, to avoid misunderstandings.
7. Nudity, explicit attire, and adult fetish gear are not allowed.
8. Skimpy costumes are fine but take precautions to avoid wardrobe malfunctions.
9. Your wristband or handstamp must be placed on your left wrist, so please design costumes with that in mind.
10. Bulky costumes (e.g., fur suits, armor) must have a guide.
11. No costumes with flames, smoke, or dangerous electrical effects are allowed.
12. Offensive, harmful, or inappropriate costumes will be addressed by staff.

 

✧ Prop & Replica Weapons Policy

1. Real weapons are prohibited.
2. If you are bringing replica weapons, please transport them in a covered bag and only take them out within the event area, in order to avoid misunderstandings.
3. Anything that is able to discharge a projectile should be made safe. This includes functional bows and crossbows with tensioned strings. Nerf guns should be unloaded and/or batteries removed.
4. Metal replica weapons are not permitted, regardless of length or blunt edges.
5. No pyrotechnics, explosives, or incendiary items.
6. Replica firearms must have orange-tipped muzzles. We may mark blasters and prop guns at the event for safety.
7. Carry replica weapons non-aggressively; only pose aggressively with them for photos if necessary. Avoid shouldering rifles, fingers inside trigger guards, swords raised, etc. If possible, carry firearms with your fingers away from the trigger and pointed downwards, and weapons sheathed.
8. Upon leaving, keep replica weapons concealed to avoid alarming the public and/or causing misunderstandings.
9. Props must be inspected daily by the user to ensure they remain safe and in good condition.

 

✧ Banned Items

Metal blades (swords, knives, axes), guns, realistic firearms, slingshots, sharp objects, power tools, drones, and many others are not allowed.

Items bought at the event may be confiscated if they’re normally prohibited in public and will be mailed to you post-event.

 

✧ Permitted Items

Lightweight, non-dangerous items like small umbrellas or regular walking sticks (under 150cm) are allowed.

Foam or plastic weapons, including lightsabers, are fine if made from safe materials.

Melee props, such as swords and shields, must be lightweight and under 150cm (180cm for a narrow staff).

 

✧ Makeup Guidelines

At your own discretion, avoid using makeup or prosthetics that change skin tone or features to portray another race, as this may be able to cause controversy.

✧ If you're unsure whether your costume may be inappropriate, or if you have more questions, contact us directly via our website’s contact form.

 

Ticketing Rules

✧ Onsite Registration

Tickets bought onsite are more expensive than those purchased in advance.

 

✧ Ticketing Policy

To attend additional programs or meet-and-greets, all ticket holders must have both a valid entry ticket and the relevant program ticket.

 

✧ Age Restriction Policy

Children aged 6 and below do not require a ticket to enter.

Children 12 and under must be accompanied by an adult (parent/guardian) over 18.

We recommend that attendees aged 13-17 have a guardian present.

Visitors under 18 must have parental consent for any relevant activity.

 

✧ Entry Ticket

Wristbands for entry can be collected at our ticketing counter(s).

The Buyer can pick up all tickets in their order or each individual ticket holder can pick up their own ticket.

 

✧ Cancellation Policy

By registering for a ticket, you agree not to sell, trade, transfer, or share your promotional code, email confirmation, or ticket. If we determine in our sole discretion that you have violated any of our policies, we will cancel your ticket(s) and keep any money paid by you. Confirmations and/or tickets that have been sold or provided by anyone other than us will not be honoured unless the tickets are given as part of a sponsorship or collaboration program that has been signed with us beforehand.

 

✧ Refunds, Exchanges, & Cancellations Policy

• If the event is postponed, your tickets will transfer to the new dates.
• If canceled, you'll get a full refund automatically.
• No refunds if the event goes ahead as planned. In this case, we will have a strict no-refund policy for our tickets. All sales are final. No exchanges. No refunds will be given for missed programmes, shows, or meet & greets. Please see Door Open and Close Policy.

 

✧ Lost/Stolen Tickets

The ticket purchaser is solely responsible for the tickets purchased. Lost or stolen tickets will not be replaced or refunded.

 

✧ Wristband Policy

All wristbands are to be worn on the wrist tightly before entry into the exhibition area.

Entry will be refused if wristbands are not worn before entry.

Entry will also be refused if wristbands are worn loosely and can be slipped off easily.

We advise that when you are issued a wristband, please refrain from tampering, in any fashion, with your wristband, or you may be denied entry.

Wristbands must be worn visibly at all times. 

Sharing wristbands is prohibited.

 

✧ Re-Entry Policy

Re-entry is free. You may leave the Event hall and enter again at any time.

Please note that the wrist bands cannot be reused if you remove them and no replacements will be given.

 

✧ Order of Entry

When the hall opens for entry, there is no specific order of entry in which we will allow attendees to enter. It will be according to the physical queue that arrives on the day itself starting from our ticketing counters.

Our staff reserves the right to decide where the queue begins and continues.

 

✧ Door Open & Close Policy

Once doors close, no late arrivals will be admitted. No refunds or exchanges will be given for a missed show / programme / meet & greet / event.

 

✧ If you have more questions, please contact us for clarification via our website’s contact form and we will do our best to answer your queries. ありがとうございます！